Shipping Policy

📦 Shipping Policy

Thank you for shopping at Kateri Jewelry! We strive to get your order to you quickly and safely. Please read our shipping policy to understand processing times, delivery estimates, and international shipping details.

🛠️ Order Processing

We prepare and ship all orders from Ukraine.

• Orders are processed within 1–2 business days after the order is placed.

• You will receive a shipping confirmation email with tracking details once your order is on the way.

🚚 Shipping Method

We currently ship internationally using Ukrposhta (Ukrainian Postal Service), a reliable and cost-effective service for international deliveries.

📅 Estimated Delivery Times

Delivery times below are estimates based on typical Ukrposhta international service and may vary due to customs, local postal carriers, and seasonal delays.

Please note: These are approximate transit times once the package leaves Ukraine. Actual delivery can be affected by customs clearance times and local postal service performance.

🧾 Customs & Duties

International shipments may be subject to customs inspections, duties, and taxes.

• Any customs fees or import taxes charged by your country are the responsibility of the recipient.

• We recommend checking with your local customs office if you are unsure of potential charges.

🚚 Tracking Your Order

Once your order is shipped:

• You will receive a tracking number via email.

• You can use this number on the Ukrposhta website or local postal service site to track your package.

If you do not receive a tracking number or need help tracking your parcel, please contact us at kateri.jewelry@gmail.com.

🧰 Shipping Delays

Delays may occur due to:

• Weather conditions

• Customs processing

• Public holidays

• Local postal carrier delays

We appreciate your patience if this happens. Feel free to reach out to us for updates.

📍 Lost or Undelivered Packages

If your shipment appears to be lost or not delivered:

1. Check the tracking status first.

2. If you believe the package is stuck or lost, contact your local postal service with the tracking info.

3. You can also contact us for assistance at kateri.jewelry@gmail.com.

We are happy to help, but please understand that we are not responsible for loss or damage once the parcel has been handed to the postal carrier.

📬 Contact Us

If you have any questions about shipping, delivery times, or tracking:
📧 kateri.jewelry@gmail.com

We aim to respond within 24–48 business hours.